❓❓❓ Frequently Asked Questions (FAQ)

( Under Implementation )

❓ How can I request a computer? (for students/researchers)
ITCS maintains a stock of standard hardware that can be assigned to you. If you require specialized or high-performance equipment, we can assist you with the initial stages of the procurement process. Please email helpdesk@sissa.it and always copy your Principal Investigator (PI) for confirmation.

❓ How can I access shared folders and storage space?

❓ My account has expired. Have I lost all my data?
No, or better:not immediately. Data are retained for a limited period, which varies depending on where they're stored (SISSA DataRoom, Cloud, Workstation’s scratch, etc.). However, also to legal requirements, your data must be deleted after the applicable retention period. If too much time has passed, they may be permanently lost.

❓ I'm mooving from office XXX to office YYY, can I bring the computer/monitor with me?
Except in special circumstances, all workstations have the same standard equipment, so there is no need to move it. First, check whether a monitor/computer is already available at your newly assigned desk. If not, request the necessary equipment through the Helpdesk.
Under no circumstances may you move IT equipment yourself.

❓ I'm leaving soon, can I copy all my SISSA emails?
Yes, but you need to use Outlook(classic) to download a .pst file with all your conversations. You can follow this Microsoft guide.

❓ I just finished my PhD, can I still use Overleaf Premium?
This depends on your next contract type. The “Account extension” alone is not sufficient to retain certain services like this on. You can find more detailed information in this section of the guide.

❓ Can I create a personal homepage to introduce myself and showcase my work?
Yes. For institutional purposes, SISSA users can create a personal homepage. Please follow this guide this guide to set it up.

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* SFTP on Common Access server