In oder to set up a working Remote VPN connection to SISSA, follow this steps:

• using your preferred browser (Firefox, Chrome, and Safari are supported) connect to the site https://vpn.sissa.it

• insert your SISSA credentials (username/password)
• download the Cisco AnyConnect VPN Client package

from the previous download page, just click the Instructions button and scroll down the screen, to have a detailed step by step tutorial:

1. Click the Download button to save the installation package
2. Locate and open the downloaded file
3. The file will mount a disk image. Open this disk and lauch a file named “anyconnect-macosx-XXXXXX
4. Click Continue on this “Welcome to the AnyConnect Secure Mobility Client Installer” screen
5. Click Continue on the license agreement screen and then click Agree on the slide down dialog
6. Click Install to begin installation
7. Because Cisco AnyConnect Secure Mobility Client requires administrative privileges, enter your device's password to install
8. When you see “The installation was successful” window, the client is ready for use
9. To open the Cisco AnyConnect Secure Mobility Client, browse your Application folder and double click

• Launch the Cisco AnyConnect Mobility Client

• type vpn.sissa.it in the “Ready to connect.” box, and type Connect

• Insert your Username and Password, then click Connect

• If you typed valid credential, you should now see the Welcome banner

Click Accept to start the VPN tunnel. You should now see a box in the top left of the screen “Connected vpn.sissa.it”

After you have done your job, disconnect from the SISSA VPN Server:

• Click the Cisco AnyConnect Secure Mobility Client icon from the “Active Application” tab, in the lower right of the taskbar

• The app box will pop up on the desktop. Click Disconnect in the Cisco AnyConnect Mobility Client app box

If you try to install the VPN but you're getting the error Client is already installed this is because there is a previous installation of the Cisco Anyconnect VPN still on your machine.

First check if it is still installed:

• From the Finder go to the Application folder.
• Look for the Cisco folder and open the folder.
• Then double click on Uninstall Anyconnect to start uninstall process.
• Follow the onscreen instructions.
• Reboot.

If nothing is there, here is the procedure for manually uninstalling the AnyConnect client:

• Go to Applications > Utilities > Terminal.
• Type in the following command at the prompt:

sudo /opt/cisco/anyconnect/bin/anyconnect_uninstall.sh

• Enter your Mac password.
• Follow the onscreen instructions.
• Reboot.

If you are still having problems, run this command from the Terminal (as above) and then reboot:

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn