Differences

This shows you the differences between two versions of the page.

--- software:mathematica-home [2024/10/03 12:10]
giunta [Eligibility]
+++ software:mathematica-home [2025/01/22 09:50] (current)
giunta [Eligibility]
@@ Line 8: / Line 8: @@
   * Licensing is renewed annually and is available only to **active** students, faculty, and staff
-The others are eligible to use Mathematica on their personal computer using our [[software:mathematica-internal|Network License Server]] **ONLY** when they are connected to the SISSA network or to [[services:network:internal:vpnclient|SISSA Remote VPN]].
+If you're not eligible for a desktop or an online license (for example: you're a visitor or an external collaborator), you can still use the [[software:mathematica-internal|Network License Server]] provided by SISSA, but **ONLY** when you are connected to the SISSA network or to [[services:network:internal:vpnclient|SISSA Remote VPN]].
 ===== How To Get A Copy =====
   - Go to [[https://www.wolfram.com/siteinfo|Wolfram Site]], enter your SISSA email address, check the personal data retention checkbox and click Continue. \\ \\ {{:software:wolfram_siteinfo.png?600|}} \\ \\
@@ Line 33: / Line 34: @@
 Visit the [[https://support.wolfram.com/54713|Wolfram website]] for additional guidance on logging in to access software products. If you have any questions, contact the [[helpdesk@sissa.it|HelpDesk]]
+===== FAQ =====
+==== Wrong license expiration date ====
+If Mathematica is showing a wrong license expiration date:
+  - Exit Mathematica
+  - Delete the mathpass file, which contains the license information.
+  - The mathpass file’s location depends on the platform you are using. Please follow this [[https://support.wolfram.com/25655|guide]] to locate mathpass file.
+  - Upon restart, Mathematica will prompt you to [[software:mathematica-home#activate_mathematica_using_single_sign-on|activate]].