Differences

This shows you the differences between two versions of the page.

--- software:mathematica-home [2022/10/28 16:17]
giunta [Eligibility]
+++ software:mathematica-home [2025/01/22 09:50] (current)
giunta [Eligibility]
@@ Line 1: / Line 1: @@
-====== Mathematica Home Licenses ======
+====== Mathematica Desktop e Online Licenses ======
 Mathematica is the integrated system for the complete development, computation, simulation, analysis, and documentation of technical problems in a unified, platform-independent working environment using Wolfram Language.
 ==== Eligibility ====
-  * Faculty, staff and students are eligible to use Mathematica on their personal computer
+  * Faculty, staff and students are eligible to use Mathematica on their personal computer and online in a browser web.
   * The agreement supports the use of Mathematica in instruction and academic research
   * Licensing is renewed annually and is available only to **active** students, faculty, and staff
-The others are eligible to use Mathematica on their personal computer using our [[software:mathematica-internal|Network License Server]] **ONLY** when they are connected to the SISSA network or to [[services:network:internal:vpnclient|SISSA Remote VPN]].
+If you're not eligible for a desktop or an online license (for example: you're a visitor or an external collaborator), you can still use the [[software:mathematica-internal|Network License Server]] provided by SISSA, but **ONLY** when you are connected to the SISSA network or to [[services:network:internal:vpnclient|SISSA Remote VPN]].
 ===== How To Get A Copy =====
   - Go to [[https://www.wolfram.com/siteinfo|Wolfram Site]], enter your SISSA email address, check the personal data retention checkbox and click Continue. \\ \\ {{:software:wolfram_siteinfo.png?600|}} \\ \\
@@ Line 33: / Line 34: @@
 Visit the [[https://support.wolfram.com/54713|Wolfram website]] for additional guidance on logging in to access software products. If you have any questions, contact the [[helpdesk@sissa.it|HelpDesk]]
+===== FAQ =====
+==== Wrong license expiration date ====
+If Mathematica is showing a wrong license expiration date:
+  - Exit Mathematica
+  - Delete the mathpass file, which contains the license information.
+  - The mathpass file’s location depends on the platform you are using. Please follow this [[https://support.wolfram.com/25655|guide]] to locate mathpass file.
+  - Upon restart, Mathematica will prompt you to [[software:mathematica-home#activate_mathematica_using_single_sign-on|activate]].