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services:network:internal:vpnclient-mac [2020/03/04 12:16] ace [3. Launch the Cisco AnyConnect VPN Client and connect to SISSA VPN Server] |
services:network:internal:vpnclient-mac [2024/01/26 11:19] (current) giunta [Cannot Install Cisco VPN because Cisco VPN Already Installed] |
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+ | ===== FAQ ===== | ||
+ | ==== Cannot Install Cisco VPN because Cisco VPN Already Installed ==== | ||
+ | If you try to install the VPN but you're getting the error ''Client is already installed'' this is because there is a previous installation of the Cisco Anyconnect VPN still on your machine. | ||
+ | {{:services:network:internal:cisco_anyconnect_error_already_installed.png?400|}} | ||
+ | First check if it is still installed: | ||
+ | * From the Finder go to the Application folder. | ||
+ | * Look for the ''Cisco'' folder and open the folder. | ||
+ | * Then double click on ''Uninstall Anyconnect'' to start uninstall process. | ||
+ | * Follow the onscreen instructions. | ||
+ | * Reboot. | ||
+ | If nothing is there, here is the procedure for manually uninstalling the AnyConnect client: | ||
+ | * Go to Applications > Utilities > Terminal. | ||
+ | * Type in the following command at the prompt: | ||
+ | |||
+ | <code bash> | ||
+ | sudo /opt/cisco/anyconnect/bin/anyconnect_uninstall.sh | ||
+ | </code> | ||
+ | |||
+ | * Enter your Mac password. | ||
+ | * Follow the onscreen instructions. | ||
+ | * Reboot. | ||
+ | |||
+ | If you are still having problems, run this command from the Terminal (as above) and then reboot: | ||
+ | |||
+ | <code bash> | ||
+ | sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn | ||
+ | </code> | ||