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--- services:network:internal:vpnclient-mac [2020/03/04 11:50]
ace [4. Disconnect from SISSA VPN Server]
+++ services:network:internal:vpnclient-mac [2024/01/26 11:16]
giunta
@@ Line 37: / Line 37: @@
 {{ :services:network:internal:rvpn_mac18.png?400 |}}
-  * Insert your Username and Password, then type ''Connect''
+  * Insert your Username and Password, then click ''Connect''
 {{ :services:network:internal:rvpn_mac19.png?400 |}}
@@ Line 61: / Line 61: @@
 {{ :services:network:internal:rvpn_mac23.png?400 |}}
+===== FAQ =====
+==== Cannot Install Cisco VPN because Cisco VPN Already Installed ====
+If you try to install the VPN but you're getting the error ''Client is already installed'' this is because there is a previous installation of the Cisco Anyconnect VPN still on your machine.
+{{:services:network:internal:cisco_anyconnect_error_already_installed.png?400|}}
+First check if it is still installed:
+  * From the Finder go to the Application folder.
+  * Look for the ''Cisco'' folder and open the folder.
+  * Then double click on ''Uninstall Anyconnect'' start uninstall process.
+  * Follow the onscreen instructions.
+  * Reboot.
+If nothing is there here is the procedure for manually uninstalling the AnyConnect client:
+  * Go to Applications > Utilities > Terminal.
+  * Type in the following command at the prompt:
+<code bash>
+sudo /opt/cisco/anyconnect/bin/anyconnect_uninstall.sh
+</code>
+  * Enter your Mac password.
+  * Follow the onscreen instructions.
+  * Reboot.
+If you are still having problems, run this command from the Terminal (as above) and then reboot:
+<code bash>
+sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn
+</code>