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services:helpdesk_description [2017/02/08 16:10] lanza [Support email addresses for specific requests] |
services:helpdesk_description [2021/12/09 13:23] (current) giunta [Support email addresses for specific requests] |
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- | ==== Helpdesk Access hours: ==== | + | ==== Helpdesk Opening hours: ==== |
{{page>services:helpdesk_description_timetable}} | {{page>services:helpdesk_description_timetable}} | ||
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==== Support email addresses for specific requests ==== | ==== Support email addresses for specific requests ==== | ||
- | These are the email addresses to use when you would like to notify any problems or requests. | + | **These are the email addresses to use when you would like to notify any problems or requests.** |
- | Please don't send support requests to personal email addresses. We do not guarantee an answer in a reasonable time. | + | <note important>Please don't send support requests to personal email addresses. |
+ | |||
+ | We do not guarantee an answer in a reasonable time.</note> | ||
| [[accounts@sissa.it]] | Accounts renewal and Disk Quotas | | | [[accounts@sissa.it]] | Accounts renewal and Disk Quotas | | ||
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| [[phonebook@sissa.it]] | SISSA Phonebook Notifications | | | [[phonebook@sissa.it]] | SISSA Phonebook Notifications | | ||
| [[plotter@sissa.it]] | Plotter Requests | | | [[plotter@sissa.it]] | Plotter Requests | | ||
- | | [[spam@sissa.it]] | SPAM email notifications | | ||
| [[toner@sissa.it]] | Printers toner requests | | | [[toner@sissa.it]] | Printers toner requests | | ||
- | | [[webservices@sissa.it]] | Support for internal web applications (Missions, GRS, etc.) | | + | | [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo | |
+ | | [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) | | ||
==== Helpdesk Tickets ==== | ==== Helpdesk Tickets ==== | ||