Differences

This shows you the differences between two versions of the page.

--- services:helpdesk_description [2015/05/11 18:04]
zanello [Helpdesk and User Assistance]
+++ services:helpdesk_description [2021/12/09 13:23] (current)
giunta [Support email addresses for specific requests]
@@ Line 16: / Line 16: @@
 ----
-==== Helpdesk Access hours: ====
+==== Helpdesk Opening hours: ====
 {{page>services:helpdesk_description_timetable}}
+==== Support email addresses for specific requests ====
+**These are the email addresses to use when you would like to notify any problems or requests.**
+<note important>Please don't send support requests to personal email addresses.
+We do not guarantee an answer in a reasonable time.</note>
+|  [[accounts@sissa.it]] | Accounts renewal and Disk Quotas |
+|  [[helpdesk-cns@sissa.it]] | Cognitive NeuroScience Helpdesk |
+|  [[helpdesk-hpc@sissa.it]] | HPC Helpdesk |
+|  [[helpdesk-mail@sissa.it]] | Mail Services Helpdesk |
+|  [[helpdesk-nb@sissa.it]] | NeuroBiology Helpdesk |
+|  [[helpdesk-voip@sissa.it]] | Support for Phone/VOIP |
+|  [[helpdesk-web@sissa.it]] | Support for WEB systems |
+|  [[phonebook@sissa.it]] | SISSA Phonebook Notifications |
+|  [[plotter@sissa.it]] | Plotter Requests |
+|  [[toner@sissa.it]] | Printers toner requests |
+|  [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo |
+|  [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) |
 ==== Helpdesk Tickets ====
@@ Line 35: / Line 56: @@
 The times should be intended as a declaration of intent, rather than a guarantee. The solution time, in particular, is strongly dependent on many factors, some of which are independent from our will.