Differences

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--- services:accounts:leavingsissa [2022/01/05 12:52]
zanello
+++ services:accounts:leavingsissa [2022/09/27 13:49] (current)
giunta [FORWARD of your incoming mail]
@@ Line 10: / Line 10: @@
 ----
-===== FORWARD of your incoming mail =====
+===== Transfer email messages to another account =====
+Use Outlook client (Windows or MacOS only) to transfer messages between email accounts, because you can add multiple email accounts to one profile, and then easily transfer messages from one mailbox to another; other mail clients sometimes encounter transfer issues.
+These instructions are for transferring from SISSA Microsoft365 to another email account, but also work well for transferring from another email account to SISSA Microsoft365 by dragging and dropping messages as noted:
+  - **Configure Outlook to access SISSA Microsoft365 account:** \\ Follow the appropriate instructions for adding your Exchange mailbox:
+    * [[https://support.microsoft.com/en-us/office/add-an-outlook-com-or-microsoft-365-account-7c031aff-0ceb-435a-ada9-a389cfc8ddca|Add SISSA Microsoft 365 account in Outlook for Windows]]
+    * [[https://support.microsoft.com/office/add-an-outlook-com-or-microsoft-365-account-in-outlook-for-mac-37cf645f-0f81-4e88-b5e1-bfe4b20b9b00|Add SISSA Microsoft 365 account in Outlook for Mac]]
+  - **Add the destination email account to Outlook:** \\ To add a Gmail, Hotmail, or Yahoo email account to Outlook, follow the configuration instructions supplied by your email provider.
+  - **Transfer messages:** \\ After adding both email accounts to Outlook, you can transfer messages by dragging them from your SISSA Microsoft365 account and dropping them into the destination email account. \\ When transferring messages, keep the following in mind:
+    * Use a wired connection to the internet instead of a wireless connection. Wired connections are more stable and have less data loss.
+    * You might occasionally see the Windows hourglass or the Mac spinning beach ball signifying that your computer's memory is being taxed, or a variety of failure and "not responding" messages. These messages will usually disappear if you allow the process to continue to run.
+    * Check all folders and subfolders, including your ''Sent'' folder, for messages you want to keep.
+    * Select the messages to transfer, and choose ''Copy'' (not ''Move''), so that if there are any issues with the transfer, the messages will not be removed from SISSA Microsoft365, and the transfer can be reattempted.
+===== Save email messages on your computer =====
+You may choose to configure your mail account within Outlook so that it archives email into personal folders stored locally on your computer's hard drive. In this case, your mail will be saved as a single file on your computer yet will still be displayed in Outlook properly. Alternative mail clients and configuration methods are available depending on your operating system and email account; however, mail clients besides Outlook have more limited support for archiving.
+For instructions using Outlook, see [[https://support.microsoft.com/office/export-or-backup-email-contacts-and-calendar-to-an-outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91?ui=en-us&rs=en-us&ad=us|Export or backup email, contacts, and calendar to an Outlook .pst file]].
+===== Forward your incoming mail =====
 Forward ??? what is that???:  Redirect/send your incoming SISSA e-mails  to another e-mail address.\\
 \\
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   * click on "Save"
   * It is not necessary to keep an email also in SISSA
-** Just for the period of migration of email from SISSA to Microsoft 365 (september-november 2021), if you set a forwarding address, send also an email to helpdesk@sissa.it to notice ITCS staff of this. **
 Please, before leaving SISSA, warn all your contacts that your e-mail address@sissa will cease to exist.