Check your Thunderbird configuration (v. 10.x - examples on Linux o.s.)

Upgrading thunderbird version, some configuration could be involuntarily and automatically modified. We suggest you to check account settings parameters.

a) On the main thunderbird window:

  • 1) in the top of the window click on the Edit menu;
  • 2) then click on Account Settings.

 Click on the Edit menu, then click on Account Settings ...


b) In the Account Settings window:

  • 1) on the left of the window click on the Outgoing Server (SMTP), then the content of the window will change on the right;
  • 2) to edit the SISSA Outgoing Servers Settings (select it if you have more then one), click on Edit button.

Do not select other options ...


c) Please check the content of your SMPT Server window with the content (values into fields and into drop down lists) of the following example:
Modify your settings if it is necessary, at the end confirm them clicking on the OK button.
Server Name: smtp.sissa.it
Port: 465
Connection security: SSL/TLS
Authentication method: Normal password
User Name: your SISSA username (in this example the username is hidden due to security reasons). Check the content of this window carefully.

d) After checking your Outgoing Server settings, give a look to Server settings.

On the left of the Account Settings window, click on Server settings.
Modify your settings if it is necessary, at the end confirm them clicking on the OK button.
Server Name: imap.sissa.it
Port: 993
User Name: your SISSA username (in this example the username is hidden due to security reasons)
Connection security: SSL/TLS
Authentication method: Normal password.

About the Server settings section of this window, keep default options.
In our example the options Clean up (“Expunge”) Inbox on Exit and Empty Trash on Exit are activated, but this is just a suggestion, these are not compulsary options.

Check the content of this window carefully.

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