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services:voip:phone_grandstream [2021/07/20 10:48]
Andrea Delise
services:voip:phone_grandstream [2021/10/13 16:33] (current)
Andrea Delise
Line 7: Line 7:
 Some quick notes on the usage. Some quick notes on the usage.
  
-  * If you are not entitled to place a call (i. e. an international call) the phone responds with a voice saying "​l'​interno non è abilitato ad effettuare chiamate su questa numerazione"​. If you need to request further authorizations or a PIN, please contact [[economato@sissa.it|the Estate office]].+  * If you are not entitled to place a call (i. e. an international call) the phone drops it. If you need to request further authorizations or a PIN, please contact [[economato@sissa.it|the Estate office]].
   ​   ​
-  * If you have a pin for external ​calls, you can use it by dialing ***72* SEND** and then entering your **PIN** and the full number (also with a 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN.+  * If you have a pin for international ​calls, you can use it by dialing ***72*PIN SEND** and the full number (without the 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN. 
 + 
 +<note important>​Please note this has changed since the last update to our pbx: you need to dial directly *72*plus your pin, and you do not need to insert the 0 prefix to call outside SISSA.  
 +And if you had a pin of LESS than 5 digits it has ben padded to 5 digits adding 0, i. e. if your PIN was 1111 it has become 11110. If it had more than 5 digits it has been truncated.</​note>​
  
   * The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**.   * The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**.