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services:voip:phone_grandstream [2013/06/05 10:37]
Marina Picek [How to change the default language of the interface of your phone]
services:voip:phone_grandstream [2021/10/13 16:33] (current)
Andrea Delise
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-====== ​ Guide for new Voip phones (Grandstream GXP 2000/2010)======+====== ​ Guide for Grandstream GXP 2000/​2010 ​phones======
  
 {{ :​services:​voip:​gxp2000_1.png|phone-decoration}} {{ :​services:​voip:​gxp2000_1.png|phone-decoration}}
 +<note important>​If you are unable to hear any voice PROBABLY YOU HAVE LOWERED THE SPEAKER VOLUME. **Lift the handset** and **push the up arrow button** until you hear the tone. During a call with up and down arrow you can adjust the volume.
 +</​note>​
  
 Some quick notes on the usage. Some quick notes on the usage.
  
-  ​* If you are unable to hear any voice PROBABLY YOU HAVE LOWERED THE SPEAKER VOLUME. **Lift the handset** and **push the up arrow button** until you hear the tone. During a call with up and down arrow you can adjust the volume. +  * If you are not entitled to place a call (i. e. an international call) the phone drops it. If you need to request further authorizations or a PIN, please contact [[economato@sissa.it|the Estate office]]. 
-  ​* If you are not entitled to place a call (i. e. an international call) the phone responds with " //404 NON TROVATO// " ​. If you had a pin for external ​calls, you can use it by dialing ***72* SEND** and then entering your **PIN** and the full number (also with a 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN.+   
 +  * If you have a pin for international ​calls, you can use it by dialing ***72*PIN SEND** and the full number (without the 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN. 
 + 
 +<note important>​Please note this has changed since the last update to our pbx: you need to dial directly *72*plus your pin, and you do not need to insert the 0 prefix to call outside SISSA.  
 +And if you had a pin of LESS than 5 digits it has ben padded to 5 digits adding 0, i. e. if your PIN was 1111 it has become 11110. If it had more than 5 digits it has been truncated.</​note>​ 
   * The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**.   * The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**.
 +
   * To redial last called number take the receiver **offhook** and then press **SEND**.   * To redial last called number take the receiver **offhook** and then press **SEND**.
 +
   * To mute the receiver press **mute/​del** key during a call. Be careful: pressing it outside a call will //enable the do not disturb function, thus blocking all incoming calls//.   * To mute the receiver press **mute/​del** key during a call. Be careful: pressing it outside a call will //enable the do not disturb function, thus blocking all incoming calls//.
 +
   * To perform a " blind " transfer of a call (i. e. transfering it without warning the final speaker, usually another phone in the same room) during the call press **trnf** (transfer), **dial** the phone number and press **send**.   * To perform a " blind " transfer of a call (i. e. transfering it without warning the final speaker, usually another phone in the same room) during the call press **trnf** (transfer), **dial** the phone number and press **send**.
 +
   * To perform an attended transfer call during the call press **line2** (or another one not in use) **dial** the phone number, press **send**, warn with the final speaker and then press **trnf** (transfer) and **line1**.   * To perform an attended transfer call during the call press **line2** (or another one not in use) **dial** the phone number, press **send**, warn with the final speaker and then press **trnf** (transfer) and **line1**.
 +
   * To set up a conference call, call the first party. Then press **line2**, **dial** the second party, press **send**. When the second party is online then press **conf** (conference) and **line1**. You can repeat this operation for up to 4 parties.   * To set up a conference call, call the first party. Then press **line2**, **dial** the second party, press **send**. When the second party is online then press **conf** (conference) and **line1**. You can repeat this operation for up to 4 parties.
-  * To pick up a call ringing on another phone dial ***3 + //the number of the extension ringing//​.**+
   * To place a call on hold press the **hold button** on the phone. To recover it press the button relative to the line you have received the call (usually **line 1**) that is near a green led blinking.   * To place a call on hold press the **hold button** on the phone. To recover it press the button relative to the line you have received the call (usually **line 1**) that is near a green led blinking.
-  * There is a service of automatic redial on busy. To activate it follow the voice prompt and press **5**. Do not hang up until you hear the acknowledgement:​ " Grazie ". 
  
 +  * There is a service of automatic redial on busy. To activate it follow the voice prompt and press **5**.
 ====How to change the default language of the interface of your phone ==== ====How to change the default language of the interface of your phone ====
 It is now possible to change the default language of the interface of your phone from italian to english: \\ It is now possible to change the default language of the interface of your phone from italian to english: \\
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 **To get back to italian from english**, the menu entries are //​Preference//,​ //Display Language// and //Secondary Language// instead of English. In this case the reboot is compulsory. **To get back to italian from english**, the menu entries are //​Preference//,​ //Display Language// and //Secondary Language// instead of English. In this case the reboot is compulsory.
  
-====Central voice email service ====  
-There is a central voice email service that can be used from your phone or even from your email. To have it enabled, or for any other problem concerning the system, please send an email to [[helpdesk@sissa.it]]