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services:voip:phone_grandstream [2013/06/05 10:30]
Marina Picek
services:voip:phone_grandstream [2021/10/13 16:33] (current)
Andrea Delise
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-====== ​ Guide for new Voip phones (Grandstream GXP 2000/2010)======+====== ​ Guide for Grandstream GXP 2000/​2010 ​phones======
  
 {{ :​services:​voip:​gxp2000_1.png|phone-decoration}} {{ :​services:​voip:​gxp2000_1.png|phone-decoration}}
 +<note important>​If you are unable to hear any voice PROBABLY YOU HAVE LOWERED THE SPEAKER VOLUME. **Lift the handset** and **push the up arrow button** until you hear the tone. During a call with up and down arrow you can adjust the volume.
 +</​note>​
  
 Some quick notes on the usage. Some quick notes on the usage.
  
-  ​* If you are unable to hear any voice PROBABLY YOU HAVE LOWERED THE SPEAKER VOLUME. **Lift the handset** and **push the up arrow button** until you hear the tone. During a call with up and down arrow you can adjust the volume. +  * If you are not entitled to place a call (i. e. an international call) the phone drops it. If you need to request further authorizations or a PIN, please contact [[economato@sissa.it|the Estate office]]. 
-  ​* If you are not entitled to place a call (i. e. an international call) the phone responds with " //404 NON TROVATO// " ​. If you had a pin for external ​calls, you can use it by dialing ***72* SEND** and then entering your **PIN** and the full number (also with a 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN.+   
 +  * If you have a pin for international ​calls, you can use it by dialing ***72*PIN SEND** and the full number (without the 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN. 
 + 
 +<note important>​Please note this has changed since the last update to our pbx: you need to dial directly *72*plus your pin, and you do not need to insert the 0 prefix to call outside SISSA.  
 +And if you had a pin of LESS than 5 digits it has ben padded to 5 digits adding 0, i. e. if your PIN was 1111 it has become 11110. If it had more than 5 digits it has been truncated.</​note>​ 
   * The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**.   * The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**.
 +
   * To redial last called number take the receiver **offhook** and then press **SEND**.   * To redial last called number take the receiver **offhook** and then press **SEND**.
 +
   * To mute the receiver press **mute/​del** key during a call. Be careful: pressing it outside a call will //enable the do not disturb function, thus blocking all incoming calls//.   * To mute the receiver press **mute/​del** key during a call. Be careful: pressing it outside a call will //enable the do not disturb function, thus blocking all incoming calls//.
 +
   * To perform a " blind " transfer of a call (i. e. transfering it without warning the final speaker, usually another phone in the same room) during the call press **trnf** (transfer), **dial** the phone number and press **send**.   * To perform a " blind " transfer of a call (i. e. transfering it without warning the final speaker, usually another phone in the same room) during the call press **trnf** (transfer), **dial** the phone number and press **send**.
 +
   * To perform an attended transfer call during the call press **line2** (or another one not in use) **dial** the phone number, press **send**, warn with the final speaker and then press **trnf** (transfer) and **line1**.   * To perform an attended transfer call during the call press **line2** (or another one not in use) **dial** the phone number, press **send**, warn with the final speaker and then press **trnf** (transfer) and **line1**.
 +
   * To set up a conference call, call the first party. Then press **line2**, **dial** the second party, press **send**. When the second party is online then press **conf** (conference) and **line1**. You can repeat this operation for up to 4 parties.   * To set up a conference call, call the first party. Then press **line2**, **dial** the second party, press **send**. When the second party is online then press **conf** (conference) and **line1**. You can repeat this operation for up to 4 parties.
-  * To pick up a call ringing on another phone dial ***3 + //the number of the extension ringing//​.**+
   * To place a call on hold press the **hold button** on the phone. To recover it press the button relative to the line you have received the call (usually **line 1**) that is near a green led blinking.   * To place a call on hold press the **hold button** on the phone. To recover it press the button relative to the line you have received the call (usually **line 1**) that is near a green led blinking.
-  * There is a service of automatic redial on busy. To activate it follow the voice prompt and press **5**. Do not hang up until you hear the acknowledgement:​ " Grazie ". 
  
-It is now possible ​**to change the default language of the interface of your phone** from italian to english\\ +  * There is a service of automatic redial on busy. To activate it follow the voice prompt and press **5**. 
-  * Press the **round button** among the arrows,  +====How to change the default language of the interface of your phone ==== 
-  * use the arrow to navigate to //​Preferenze//,​ select it with the central button, ​+It is now possible to change the default language of the interface of your phone from italian to english\\ 
 +  * press the **central ​round button** among the arrows,  
 +  * use the **arrow** to navigate to //​Preferenze//,​ select it with the **central ​round button**
   * then go to //Mostra Linguaggio://​ and select //​English//​. ​   * then go to //Mostra Linguaggio://​ and select //​English//​. ​
   * Afterwards it is recommended to reboot the phone, by selecting the appropriate menu entry or simply unplugging the cable. ​   * Afterwards it is recommended to reboot the phone, by selecting the appropriate menu entry or simply unplugging the cable. ​
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 **To get back to italian from english**, the menu entries are //​Preference//,​ //Display Language// and //Secondary Language// instead of English. In this case the reboot is compulsory. **To get back to italian from english**, the menu entries are //​Preference//,​ //Display Language// and //Secondary Language// instead of English. In this case the reboot is compulsory.
  
-There is **a central voice mail service** that can be used from your phone or even from your email. To have it enabled, or for any other problem concerning the system, please send an email to [[helpdesk@sissa.it]]