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services:voip:phone_grandstream [2013/06/05 10:30] marina |
services:voip:phone_grandstream [2021/09/01 13:43] delise |
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- | ====== Guide for new Voip phones (Grandstream GXP 2000/2010)====== | + | ====== Guide for Grandstream GXP 2000/2010 phones====== |
{{ :services:voip:gxp2000_1.png|phone-decoration}} | {{ :services:voip:gxp2000_1.png|phone-decoration}} | ||
+ | <note important>If you are unable to hear any voice PROBABLY YOU HAVE LOWERED THE SPEAKER VOLUME. **Lift the handset** and **push the up arrow button** until you hear the tone. During a call with up and down arrow you can adjust the volume. | ||
+ | </note> | ||
Some quick notes on the usage. | Some quick notes on the usage. | ||
- | * If you are unable to hear any voice PROBABLY YOU HAVE LOWERED THE SPEAKER VOLUME. **Lift the handset** and **push the up arrow button** until you hear the tone. During a call with up and down arrow you can adjust the volume. | + | * If you are not entitled to place a call (i. e. an international call) the phone drops it. If you need to request further authorizations or a PIN, please contact [[economato@sissa.it|the Estate office]]. |
- | * If you are not entitled to place a call (i. e. an international call) the phone responds with " //404 NON TROVATO// " . If you had a pin for external calls, you can use it by dialing ***72* SEND** and then entering your **PIN** and the full number (also with a 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN. | + | |
+ | * If you have a pin for international calls, you can use it by dialing ***72*PIN SEND** and the full number (without the 0 prefix). If it fails, [[helpdesk@sissa.it|contact us]] so we can reset your PIN. | ||
+ | |||
+ | <note important>Please note this has changed since the last update to our pbx: you need to dial directly *72*plus your pin, and you do not need to insert the 0 prefix to call outside SISSA. | ||
+ | And if you had a pin of LESS than 5 digits it has ben padded to 5 digits adding 0, i. e. if your PIN was 1111 it has become 11110</note> | ||
* The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**. | * The easiest way to place a call is to **dial** the number with the receiver **onhook** and then take the receiver **offhook**. | ||
+ | |||
* To redial last called number take the receiver **offhook** and then press **SEND**. | * To redial last called number take the receiver **offhook** and then press **SEND**. | ||
+ | |||
* To mute the receiver press **mute/del** key during a call. Be careful: pressing it outside a call will //enable the do not disturb function, thus blocking all incoming calls//. | * To mute the receiver press **mute/del** key during a call. Be careful: pressing it outside a call will //enable the do not disturb function, thus blocking all incoming calls//. | ||
+ | |||
* To perform a " blind " transfer of a call (i. e. transfering it without warning the final speaker, usually another phone in the same room) during the call press **trnf** (transfer), **dial** the phone number and press **send**. | * To perform a " blind " transfer of a call (i. e. transfering it without warning the final speaker, usually another phone in the same room) during the call press **trnf** (transfer), **dial** the phone number and press **send**. | ||
+ | |||
* To perform an attended transfer call during the call press **line2** (or another one not in use) **dial** the phone number, press **send**, warn with the final speaker and then press **trnf** (transfer) and **line1**. | * To perform an attended transfer call during the call press **line2** (or another one not in use) **dial** the phone number, press **send**, warn with the final speaker and then press **trnf** (transfer) and **line1**. | ||
+ | |||
* To set up a conference call, call the first party. Then press **line2**, **dial** the second party, press **send**. When the second party is online then press **conf** (conference) and **line1**. You can repeat this operation for up to 4 parties. | * To set up a conference call, call the first party. Then press **line2**, **dial** the second party, press **send**. When the second party is online then press **conf** (conference) and **line1**. You can repeat this operation for up to 4 parties. | ||
- | * To pick up a call ringing on another phone dial ***3 + //the number of the extension ringing//.** | + | |
* To place a call on hold press the **hold button** on the phone. To recover it press the button relative to the line you have received the call (usually **line 1**) that is near a green led blinking. | * To place a call on hold press the **hold button** on the phone. To recover it press the button relative to the line you have received the call (usually **line 1**) that is near a green led blinking. | ||
- | * There is a service of automatic redial on busy. To activate it follow the voice prompt and press **5**. Do not hang up until you hear the acknowledgement: " Grazie ". | ||
- | It is now possible **to change the default language of the interface of your phone** from italian to english. \\ | + | * There is a service of automatic redial on busy. To activate it follow the voice prompt and press **5**. |
- | * Press the **round button** among the arrows, | + | ====How to change the default language of the interface of your phone ==== |
- | * use the arrow to navigate to //Preferenze//, select it with the central button, | + | It is now possible to change the default language of the interface of your phone from italian to english: \\ |
+ | * press the **central round button** among the arrows, | ||
+ | * use the **arrow** to navigate to //Preferenze//, select it with the **central round button**, | ||
* then go to //Mostra Linguaggio:// and select //English//. | * then go to //Mostra Linguaggio:// and select //English//. | ||
* Afterwards it is recommended to reboot the phone, by selecting the appropriate menu entry or simply unplugging the cable. | * Afterwards it is recommended to reboot the phone, by selecting the appropriate menu entry or simply unplugging the cable. | ||
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**To get back to italian from english**, the menu entries are //Preference//, //Display Language// and //Secondary Language// instead of English. In this case the reboot is compulsory. | **To get back to italian from english**, the menu entries are //Preference//, //Display Language// and //Secondary Language// instead of English. In this case the reboot is compulsory. | ||
- | There is **a central voice mail service** that can be used from your phone or even from your email. To have it enabled, or for any other problem concerning the system, please send an email to [[helpdesk@sissa.it]] | ||