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services:helpdesk_description [2017/02/08 16:02]
zanello [Helpdesk Queues] 		services:helpdesk_description [2021/12/09 13:23] (current)
giunta [Support email addresses for specific requests]
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-==== Helpdesk ​Access ​hours: ====+==== Helpdesk ​Opening ​hours: ====
 {{page>​services:​helpdesk_description_timetable}} {{page>​services:​helpdesk_description_timetable}}
  
  
-==== Helpdesk Queues ​====+==== Support email addresses for specific requests ​====
  
-|[[helpdesk@sissa.it]] ​     |SISSA Computer Helpdesk (including purchase requests) | +**These are the email addresses to use when you would like to notify any problems or requests.**
-|[[accounts@sissa.it]] ​     |Accounts renewal and Disk Quotas | +
-|[[helpdesk-cns@sissa.it]] ​ |Cognitive NeuroScience Helpdesk | +
-|[[helpdesk-hpc@sissa.it]] ​ |HPC Helpdesk | +
-|[[helpdesk-mail@sissa.it]] |Mail Services Helpdesk | +
-|[[helpdesk-nb@sissa.it]] ​  ​|NeuroBiology Helpdesk | +
-|[[helpdesk-voip@sissa.it]] |Support for Phone/VOIP | +
-|[[helpdesk-web@sissa.it]] ​ |Support for WEB systems | +
-|[[phonebook@sissa.it]] ​    ​|SISSA Phonebook Notifications | +
-|[[plotter@sissa.it]] ​      ​|Plotter Requests | +
-|[[spam@sissa.it]] ​         |SPAM email notifications | +
-|[[toner@sissa.it]] ​        ​|Printers toner requests ​| +
-|[[webservices@sissa.it]] ​  ​|Support for internal web applications (Missions, GRS, etc.) |+
  
 +<note important>​Please don't send support requests to personal email addresses. ​
 +
 +We do not guarantee an answer in a reasonable time.</​note>​
 +
 +|  [[accounts@sissa.it]] | Accounts renewal and Disk Quotas |
 +|  [[helpdesk-cns@sissa.it]] | Cognitive NeuroScience Helpdesk |
 +|  [[helpdesk-hpc@sissa.it]] | HPC Helpdesk |
 +|  [[helpdesk-mail@sissa.it]] | Mail Services Helpdesk |
 +|  [[helpdesk-nb@sissa.it]] | NeuroBiology Helpdesk |
 +|  [[helpdesk-voip@sissa.it]] | Support for Phone/VOIP |
 +|  [[helpdesk-web@sissa.it]] | Support for WEB systems |
 +|  [[phonebook@sissa.it]] | SISSA Phonebook Notifications |
 +|  [[plotter@sissa.it]] | Plotter Requests |
 +|  [[toner@sissa.it]] | Printers toner requests |
 +|  [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo |
 +|  [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) |
 ==== Helpdesk Tickets ==== ==== Helpdesk Tickets ====