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services:helpdesk_description [2017/02/08 15:58]
lanza [Helpdesk Queues] 		services:helpdesk_description [2021/12/09 13:23] (current)
giunta [Support email addresses for specific requests]
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-==== Helpdesk ​Access ​hours: ====+==== Helpdesk ​Opening ​hours: ====
 {{page>​services:​helpdesk_description_timetable}} {{page>​services:​helpdesk_description_timetable}}
  
  
-==== Helpdesk Queues ​====+==== Support email addresses for specific requests ​====
  
-|helpdesk@sissa.it ​     |SISSA Computer Helpdesk (including purchase requests)| +**These are the email addresses to use when you would like to notify any problems or requests.**
-|accounts@sissa.it ​     |Accounts renewal and Disk Quotas| +
-|helpdesk-cns@sissa.it ​ |Cognitive NeuroScience Helpdesk | +
-|helpdesk-hpc@sissa.it ​ |HPC Helpdesk| +
-|helpdesk-mail@sissa.it |Mail Services Helpdesk| +
-|helpdesk-nb@sissa.it ​  ​|NeuroBiology Helpdesk| +
-|helpdesk-voip@sissa.it |Support for Phone/​VOIP| +
-|helpdesk-web@sissa.it ​ |Support for WEB systems| +
-|phonebook@sissa.it ​    ​|SISSA Phonebook Notifications| +
-|plotter@sissa.it ​      ​| ​   Plotter Requests| +
-|spam@sissa.it| ​                 SPAM email notifications| +
-|toner@sissa.it| ​                ​Printers toner requests| +
-|webservices@sissa.it| ​          ​Support for internal web applications (Missions, GRS, etc.)|+
  
 +<note important>​Please don't send support requests to personal email addresses. ​
  
 +We do not guarantee an answer in a reasonable time.</​note>​
 +
 +|  [[accounts@sissa.it]] | Accounts renewal and Disk Quotas |
 +|  [[helpdesk-cns@sissa.it]] | Cognitive NeuroScience Helpdesk |
 +|  [[helpdesk-hpc@sissa.it]] | HPC Helpdesk |
 +|  [[helpdesk-mail@sissa.it]] | Mail Services Helpdesk |
 +|  [[helpdesk-nb@sissa.it]] | NeuroBiology Helpdesk |
 +|  [[helpdesk-voip@sissa.it]] | Support for Phone/VOIP |
 +|  [[helpdesk-web@sissa.it]] | Support for WEB systems |
 +|  [[phonebook@sissa.it]] | SISSA Phonebook Notifications |
 +|  [[plotter@sissa.it]] | Plotter Requests |
 +|  [[toner@sissa.it]] | Printers toner requests |
 +|  [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo |
 +|  [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) |
 ==== Helpdesk Tickets ==== ==== Helpdesk Tickets ====