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services:helpdesk_description [2011/03/14 18:45] marina |
services:helpdesk_description [2021/12/09 13:23] (current) giunta [Support email addresses for specific requests] |
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| - | ===== HELPDESK AND USER ASSISTANCE ===== | + | ===== Helpdesk & User Assistance ===== |
| - | The SIS (Sistema Informatico SISSA) offers an Help Desk service, in order to cover hardware and software problems (the last ones related to the supported software), for all administrative and scientific users of the School. | + | The ITCS (Information Technology and Computing Services) offers an Help Desk service, in order to cover hardware and software problems (the last ones related to the supported software), for all administrative and scientific users of the School. |
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| You can get Helpdesk assistance: | You can get Helpdesk assistance: | ||
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| - | ==== Helpdesk Access hours: ==== | + | ==== Helpdesk Opening hours: ==== |
| {{page>services:helpdesk_description_timetable}} | {{page>services:helpdesk_description_timetable}} | ||
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| + | ==== Support email addresses for specific requests ==== | ||
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| + | **These are the email addresses to use when you would like to notify any problems or requests.** | ||
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| + | <note important>Please don't send support requests to personal email addresses. | ||
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| + | We do not guarantee an answer in a reasonable time.</note> | ||
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| + | | [[accounts@sissa.it]] | Accounts renewal and Disk Quotas | | ||
| + | | [[helpdesk-cns@sissa.it]] | Cognitive NeuroScience Helpdesk | | ||
| + | | [[helpdesk-hpc@sissa.it]] | HPC Helpdesk | | ||
| + | | [[helpdesk-mail@sissa.it]] | Mail Services Helpdesk | | ||
| + | | [[helpdesk-nb@sissa.it]] | NeuroBiology Helpdesk | | ||
| + | | [[helpdesk-voip@sissa.it]] | Support for Phone/VOIP | | ||
| + | | [[helpdesk-web@sissa.it]] | Support for WEB systems | | ||
| + | | [[phonebook@sissa.it]] | SISSA Phonebook Notifications | | ||
| + | | [[plotter@sissa.it]] | Plotter Requests | | ||
| + | | [[toner@sissa.it]] | Printers toner requests | | ||
| + | | [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo | | ||
| + | | [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) | | ||
| ==== Helpdesk Tickets ==== | ==== Helpdesk Tickets ==== | ||
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| The times should be intended as a declaration of intent, rather than a guarantee. The solution time, in particular, is strongly dependent on many factors, some of which are independent from our will. | The times should be intended as a declaration of intent, rather than a guarantee. The solution time, in particular, is strongly dependent on many factors, some of which are independent from our will. | ||
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