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services:helpdesk_description [2008/07/02 12:51] marina |
services:helpdesk_description [2021/12/09 13:23] (current) giunta [Support email addresses for specific requests] |
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| ~~NOTOC~~ | ~~NOTOC~~ | ||
| - | ===== HELPDESK AND USER ASSISTANCE ===== | ||
| - | The SIS (Sistema Informatico SISSA) offers an Help Desk service, in order to cover hardware and software problems (the last ones related to the supported software), for all administrative and scientific users of the School. | + | ===== Helpdesk & User Assistance ===== |
| + | |||
| + | The ITCS (Information Technology and Computing Services) offers an Help Desk service, in order to cover hardware and software problems (the last ones related to the supported software), for all administrative and scientific users of the School. | ||
| \\ | \\ | ||
| You can get Helpdesk assistance: | You can get Helpdesk assistance: | ||
| - | * //preferably// by sending an e-mail to: **[[helpdesk@sissa.it]]**,\\ | + | * preferably by sending an e-mail to: **[[helpdesk@sissa.it]]**,\\ |
| - | * __if you cannot send an e-mail__, call the extension 822 (from outside SISSA: 040 3787 822) | + | * if you cannot send an e-mail, call the extension 822 (from outside SISSA: 040 3787 822) |
| - | **<color Magenta>If you ask for help regarding a workstation, | + | **If you ask for help regarding a workstation,** please **ALWAYS write its name** and a brief and clear description (not generic) of the problem. |
| - | </color>** \\ | + | |
| - | please ALWAYS write <color Magenta>its name and a brief and clear description </color>(not generic) <color Magenta>of the problem.</color> | + | |
| ---- | ---- | ||
| + | ==== Helpdesk Opening hours: ==== | ||
| {{page>services:helpdesk_description_timetable}} | {{page>services:helpdesk_description_timetable}} | ||
| + | |||
| + | ==== Support email addresses for specific requests ==== | ||
| + | |||
| + | **These are the email addresses to use when you would like to notify any problems or requests.** | ||
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| + | <note important>Please don't send support requests to personal email addresses. | ||
| + | |||
| + | We do not guarantee an answer in a reasonable time.</note> | ||
| + | |||
| + | | [[accounts@sissa.it]] | Accounts renewal and Disk Quotas | | ||
| + | | [[helpdesk-cns@sissa.it]] | Cognitive NeuroScience Helpdesk | | ||
| + | | [[helpdesk-hpc@sissa.it]] | HPC Helpdesk | | ||
| + | | [[helpdesk-mail@sissa.it]] | Mail Services Helpdesk | | ||
| + | | [[helpdesk-nb@sissa.it]] | NeuroBiology Helpdesk | | ||
| + | | [[helpdesk-voip@sissa.it]] | Support for Phone/VOIP | | ||
| + | | [[helpdesk-web@sissa.it]] | Support for WEB systems | | ||
| + | | [[phonebook@sissa.it]] | SISSA Phonebook Notifications | | ||
| + | | [[plotter@sissa.it]] | Plotter Requests | | ||
| + | | [[toner@sissa.it]] | Printers toner requests | | ||
| + | | [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo | | ||
| + | | [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) | | ||
| ==== Helpdesk Tickets ==== | ==== Helpdesk Tickets ==== | ||
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| | Very Low | 5d | undefined | Problem not critical and requiring further development | | | Very Low | 5d | undefined | Problem not critical and requiring further development | | ||
| - | The times should be intended as a delcaration of intent, rather than a guarantee. The solution time, in particular, is strongly dependent on many factors, some of which are independent from our will. | + | The times should be intended as a declaration of intent, rather than a guarantee. The solution time, in particular, is strongly dependent on many factors, some of which are independent from our will. |
| - | + | ||