Differences

This shows you the differences between two versions of the page.

--- services:helpdesk_description [2017/02/08 16:03]
zanello [Helpdesk Queues]
+++ services:helpdesk_description [2017/05/17 16:39]
ritossa [Helpdesk Access hours:]
@@ Line 16: / Line 16: @@
 ----
-==== Helpdesk Access hours: ====
+==== Helpdesk Opening hours: ====
 {{page>services:helpdesk_description_timetable}}
-==== Helpdesk Queues ====
+==== Support email addresses for specific requests ====
+**These are the email addresses to use when you would like to notify any problems or requests.**
+<note important>Please don't send support requests to personal email addresses.
+We do not guarantee an answer in a reasonable time.</note>
-|  [[helpdesk@sissa.it]] | SISSA Computer Helpdesk (including purchase requests) |
 |  [[accounts@sissa.it]] | Accounts renewal and Disk Quotas |
 |  [[helpdesk-cns@sissa.it]] | Cognitive NeuroScience Helpdesk |
@@ Line 34: / Line 39: @@
 |  [[spam@sissa.it]] | SPAM email notifications |
 |  [[toner@sissa.it]] | Printers toner requests |
-|  [[webservices@sissa.it]] | Support for internal web applications (Missions, GRS, etc.) |
+|  [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo |
+|  [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) |
 ==== Helpdesk Tickets ====