Differences

This shows you the differences between two versions of the page.

--- services:helpdesk_description [2017/02/08 16:02]
zanello [Helpdesk Queues]
+++ services:helpdesk_description [2017/05/17 16:39]
ritossa [Helpdesk Access hours:]
@@ Line 16: / Line 16: @@
 ----
-==== Helpdesk Access hours: ====
+==== Helpdesk Opening hours: ====
 {{page>services:helpdesk_description_timetable}}
-==== Helpdesk Queues ====
+==== Support email addresses for specific requests ====
-|[[helpdesk@sissa.it]]      |SISSA Computer Helpdesk (including purchase requests) |
+**These are the email addresses to use when you would like to notify any problems or requests.**
-|[[accounts@sissa.it]]      |Accounts renewal and Disk Quotas |
-|[[helpdesk-cns@sissa.it]]  |Cognitive NeuroScience Helpdesk |
-|[[helpdesk-hpc@sissa.it]]  |HPC Helpdesk |
-|[[helpdesk-mail@sissa.it]] |Mail Services Helpdesk |
-|[[helpdesk-nb@sissa.it]]   |NeuroBiology Helpdesk |
-|[[helpdesk-voip@sissa.it]] |Support for Phone/VOIP |
-|[[helpdesk-web@sissa.it]]  |Support for WEB systems |
-|[[phonebook@sissa.it]]     |SISSA Phonebook Notifications |
-|[[plotter@sissa.it]]       |Plotter Requests |
-|[[spam@sissa.it]]          |SPAM email notifications |
-|[[toner@sissa.it]]         |Printers toner requests |
-|[[webservices@sissa.it]]   |Support for internal web applications (Missions, GRS, etc.) |
+<note important>Please don't send support requests to personal email addresses.
+We do not guarantee an answer in a reasonable time.</note>
+|  [[accounts@sissa.it]] | Accounts renewal and Disk Quotas |
+|  [[helpdesk-cns@sissa.it]] | Cognitive NeuroScience Helpdesk |
+|  [[helpdesk-hpc@sissa.it]] | HPC Helpdesk |
+|  [[helpdesk-mail@sissa.it]] | Mail Services Helpdesk |
+|  [[helpdesk-nb@sissa.it]] | NeuroBiology Helpdesk |
+|  [[helpdesk-voip@sissa.it]] | Support for Phone/VOIP |
+|  [[helpdesk-web@sissa.it]] | Support for WEB systems |
+|  [[phonebook@sissa.it]] | SISSA Phonebook Notifications |
+|  [[plotter@sissa.it]] | Plotter Requests |
+|  [[spam@sissa.it]] | SPAM email notifications |
+|  [[toner@sissa.it]] | Printers toner requests |
+|  [[aiutoamm@sissa.it]] | Assistenza informatica per il personale amministrativo |
+|  [[webservices@sissa.it]] | Support for internal web applications (Missions, Guest Registration System, etc.) |
 ==== Helpdesk Tickets ====