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services:e-mail_service:antispam_feedback [2011/04/28 14:03]
marina 		services:e-mail_service:antispam_feedback [2021/12/09 12:44]
giunta removed
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 ---- ----
  
-Our internal ​anti-spam [[antispam_filters#​barracuda_spam_firewall|Barracuda Spam Firewall]] assigns to every incoming mail **a spam score value**. +Our anti-spam ​is the one by [[http://​www.spin.it/​|SPIN]]. It assigns to every incoming mail **a spam score value**.
-E-mails with values higher than 3.5 are probably SPAM messages and the anti-spam tags their //subject line// +
- with the identifier **[Maybe SPAM]**. +
  
-**Only e-mails with very-very-high spam score (over 9 points) ​are blocked ​by the Barracuda Spam Firewall**. \\ + 
-The others ​--//allowed or tagged as probably spam//​-- ​are delivered to the final user.+**Only e-mails with very-very-high spam score are blocked**. \\ 
 +The others are delivered to the final user.
 \\ \\
  
- +/** inizio commento 
-  ​* See here about [[webmail-horde:​filter:​spam-level| how to manage my e-mail spam filters using HORDE ]]. +See here about [[webmail-squirrel:​filter:​spam-level| how to manage my e-mail spam filters using SQUIRRELMAIL ]]. 
-  ​* ​See here about [[webmail-squirrel:​filter:​spam-level| how to manage my e-mail spam filters using SQUIRRELMAIL ]].+fine commento */
   * See at the end of this page about some useful answers to questions about spam.   * See at the end of this page about some useful answers to questions about spam.
 \\ \\
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 When you find a:\\ When you find a:\\
-  * **false positive** --mail tagged as **SPAM** or **[Maybe-SPAM]** -- **which is NOT a real spam** ​+  * **false positive** --mail tagged as **[SPAM]** or **[Maybe-SPAM]** -- **which is NOT a real spam** ​
 or\\ or\\
   * **a spam** mail** without [Maybe-SPAM]** in the subject,   * **a spam** mail** without [Maybe-SPAM]** in the subject,
-**please forward it, with its complete header, to [[spam@sissa.it]]** **specifying ​ in the //subject line//** if it is: a **FALSE POSITIVE** or a **SPAM**.+**please forward it, in attachment, to [[spam@sissa.it]]** **specifying ​ in the //subject line//** if it is: a **FALSE POSITIVE** or a **SPAM**.
  
-The operators take the notifications and update the filters.+The SPIN operators take the notifications and update the filters.
  
-The COMPLETE headers are needed because ​they contain ​the information about the real sender and the e-mail delivery.  +The attachment is needed because ​it contains ALL the information about the real sender and the e-mail delivery. ​
-We will take the notifications and update the filters, in order to make the filtering better.+
 \\ \\
 You can find a [[services:​e-mail_service:​header-example|header example on the page: typical header]]. You can find a [[services:​e-mail_service:​header-example|header example on the page: typical header]].
 \\ \\
-You find below some instructions to correctly send us the complete header.+You find below some instructions to correctly send us the attachment.
  
  
-=== Using PINE to send us the complete e-mail header ==== +=== Using Thunderbird to send us the e-mail ​in attachment ​====
- +
-You must enter/exit the //header mode// with the key **H**.  +
-When you enter the header mode, the program shows at the bottom of the screen an information message like: +
-  * //Display of full headers is now off//  or +
-  * //Display of full headers is now on.// +
-Now you can forward us your e-mail.  +
-\\ +
- +
-=== Using Thunderbird to send us the complete ​e-mail ​header ​====+
  
-Open the message and then select the menu **View** --> **Headers** --> **All**: you will see on the message window the complete headers of the messages. +Open the message and then select the menu **Message** --> **Forward As** --> **Attachment** 
-Now you can forward us your e-mail.+Now you can send your e-mail.
 \\ \\
  
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 **How Can I find out if an email that I am missing was blocked by Barracuda?​**\\ **How Can I find out if an email that I am missing was blocked by Barracuda?​**\\
-You find in the INBOX_spam ​the e-mails stopped by Barracuda because of spam. You receive an e-mail notification concerning e-mails stopped because of viruses. +You find in the Junk folder ​the e-mails stopped by Barracuda because of spam. You receive an e-mail notification concerning e-mails stopped because of viruses. 
-In case you have more questions you can contact the SIS helpdesk@sissa.it and we will check the message log for you.+In case you have more questions you can contact the [[helpdesk@sissa.it|ITCS Helpdesk]] ​and we will check the message log for you.