Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
Next revision Both sides next revision
services:e-mail_service:antispam_feedback [2011/04/28 14:00]
marina 		services:e-mail_service:antispam_feedback [2015/08/17 14:07]
giunta
Line 8: Line 8:
  
 Our internal anti-spam [[antispam_filters#​barracuda_spam_firewall|Barracuda Spam Firewall]] assigns to every incoming mail **a spam score value**. Our internal anti-spam [[antispam_filters#​barracuda_spam_firewall|Barracuda Spam Firewall]] assigns to every incoming mail **a spam score value**.
-E-mails with values higher than 3.5 are probably SPAM messages and the anti-spam tags their " ​//subject line// +E-mails with values higher than 3.5 are probably SPAM messages and the anti-spam tags their //subject line// 
-"  ​with the identifier **[Maybe SPAM]**. ​+ with the identifier **[Maybe SPAM]**. ​
  
 **Only e-mails with very-very-high spam score (over 9 points) are blocked by the Barracuda Spam Firewall**. \\ **Only e-mails with very-very-high spam score (over 9 points) are blocked by the Barracuda Spam Firewall**. \\
Line 17: Line 17:
  
   * See here about [[webmail-horde:​filter:​spam-level| how to manage my e-mail spam filters using HORDE ]].   * See here about [[webmail-horde:​filter:​spam-level| how to manage my e-mail spam filters using HORDE ]].
-  ​* See here about [[webmail-squirrel:​filter:​spam-level| how to manage my e-mail spam filters using SQUIRRELMAIL ]].+ 
 +/** inizio commento 
 +See here about [[webmail-squirrel:​filter:​spam-level| how to manage my e-mail spam filters using SQUIRRELMAIL ]]. 
 +fine commento */
   * See at the end of this page about some useful answers to questions about spam.   * See at the end of this page about some useful answers to questions about spam.
 \\ \\
Line 33: Line 36:
 or\\ or\\
   * **a spam** mail** without [Maybe-SPAM]** in the subject,   * **a spam** mail** without [Maybe-SPAM]** in the subject,
-please forward it, with its complete header, to [[spam@sissa.it]] **specifying ​ in the //subject line//** if it is: a **FALSE POSITIVE** or a **SPAM**.+**please forward it, with its complete header, to [[spam@sissa.it]]** **specifying ​ in the //subject line//** if it is: a **FALSE POSITIVE** or a **SPAM**.
  
 The operators take the notifications and update the filters. The operators take the notifications and update the filters.
Line 45: Line 48:
  
  
-=== Using PINE to send us the complete e-mail header ====+=== Using ALPINE ​to send us the complete e-mail header ====
  
 You must enter/exit the //header mode// with the key **H**. ​ You must enter/exit the //header mode// with the key **H**. ​
Line 56: Line 59:
 === Using Thunderbird to send us the complete e-mail header ==== === Using Thunderbird to send us the complete e-mail header ====
  
-Open the message and then select the menu **//View//** --> **//Headers//** --> **//All//**: you will see on the message window the complete headers of the messages.+Open the message and then select the menu **View** --> **Headers** --> **All**: you will see on the message window the complete headers of the messages.
 Now you can forward us your e-mail. Now you can forward us your e-mail.
 \\ \\
Line 84: Line 87:
  
 **How Can I find out if an email that I am missing was blocked by Barracuda?​**\\ **How Can I find out if an email that I am missing was blocked by Barracuda?​**\\
-You find in the INBOX_spam ​the e-mails stopped by Barracuda because of spam. You receive an e-mail notification concerning e-mails stopped because of viruses. +You find in the Junk folder ​the e-mails stopped by Barracuda because of spam. You receive an e-mail notification concerning e-mails stopped because of viruses. 
-In case you have more questions you can contact the SIS helpdesk@sissa.it and we will check the message log for you.+In case you have more questions you can contact the [[helpdesk@sissa.it|ITCS Helpdesk]] ​and we will check the message log for you.