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printing:removejob-gut [2011/04/28 12:21]
marina
printing:removejob-gut [2021/01/13 14:08] (current)
ritossa
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 ====== ​ How to check the printer queues and how to remove a printing job====== ====== ​ How to check the printer queues and how to remove a printing job======
-<note w> +\\ 
-At the moment is not possible to remove the printing jobs sent from laptops.</​note>\\+**<color Maroon>At the moment is not possible to remove the printing jobs sent from laptops
 +</​color>​**\\ 
 +\\ 
 + ​**<​color purple > 
 +NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING, paper could get stuck inside.</color>**\\
 ---- ----
 \\ \\
 Nobody is perfect, anyone can print a wrong file or a file which makes the printer go crazy.\\ Nobody is perfect, anyone can print a wrong file or a file which makes the printer go crazy.\\
-You can monitor the status or delete (if it necessary) your printing job using the following spooler web page: **http://spooler.sissa.it** \\+You can monitor the status or delete (if necessary) your printing job using the following spooler web page: **https://printers.sissa.it** \\
 \\ \\
  
-In the //​**Jobs**//​ page **http://spooler.sissa.it:​631/​jobs/​** ​ you can see all active jobs in all our network printer queues. ​ \\+In the //​**Jobs**//​ page **http://localhost:​631/​jobs/​** ​ you will see all active jobs in all our network printer queues. ​ \\
 {{ja1.jpg?​600x350|An example of a Jobs page ...}}\\ {{ja1.jpg?​600x350|An example of a Jobs page ...}}\\
 \\ \\
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 ==== To see the active jobs of a specific network printer queue: ==== ==== To see the active jobs of a specific network printer queue: ====
  
-  * **1)** insert in the **//Search in Jobs://** field the printer queue name (for example //pst//) where you have sent your job  +  * **1)** insert in the **Search in Jobs:** field the //**printer queue name**// (for example //pst//) where you have sent your job  
-  * **2)** and then click on//** Search**//.+  * **2)** and then click on ** Search**.
 {{j2.jpg|You can select a specific queue ...}}\\ {{j2.jpg|You can select a specific queue ...}}\\
-The spooler ​give you some information ​like:+The spooler ​gives you the following ​information:​
    ​ID ​    ​Name ​  ​User ​ Size   ​Pages ​  ​State ​  ​Control ​    ​ID ​    ​Name ​  ​User ​ Size   ​Pages ​  ​State ​  ​Control ​
  
 \\ \\
 \\ \\
 +
 ==== To remove your job from the queue: ==== ==== To remove your job from the queue: ====
  
-in the //Control// column of the active printing jobs, you will able to see some buttons.\\ +In the //Control// column of the active printing jobs, you will able to see some buttons.\\ 
-To remove your job from the queue, click on **Cancel Job** button (on the line of your printing job).\\+To remove your job from the queue, click the **Cancel Job** button (on the line of your printing job).\\
 {{j3.jpg| Click on Cancel Job to remove one of your printing jobs.}}\\ {{j3.jpg| Click on Cancel Job to remove one of your printing jobs.}}\\
 \\ \\
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-If the printer prints "​crazy"​ pages, it has to print all pages in its memory. \\ +If the printer prints " crazy " pages, it has to print all pages in its memory. \\ 
-**DO NOT SWITCH OFF any PRINTER while it is printing. If helpdesk staff is present ask their help.**+**DO NOT SWITCH OFF any PRINTER while it is printing. If helpdesk staff are present ask their help.**
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 ==== During the weekend ==== ==== During the weekend ====
  
  
-During the weekend or when the helpdesk staff is not present,+During the weekend or when the helpdesk staff are not present
 and if there are no other solutions (other printers work normally for example),\\ and if there are no other solutions (other printers work normally for example),\\
  
-  * **1)** if a job has been removed from the queue (otherwise ​the spooler ​try to send it again); +  * **1)** if a job has been removed from the queue (if it has not been removed ​the spooler ​tries to send it again); 
-  * **2)** but the the printer is "​blocked"​ due to the content of the job in its memory;+  * **2)** but the the printer is " blocked " due to the content of the job in its memory;
  
 you can try to switch off the printer and after a minute, switch it on again.\\ you can try to switch off the printer and after a minute, switch it on again.\\
  ​**<​color purple >  ​**<​color purple >
-NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING.</​color>​**\\+NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING, paper could get stuck inside.</​color>​**\\