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printing:removejob-gut [2011/03/15 12:16] marina |
printing:removejob-gut [2021/01/13 14:08] (current) ritossa |
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====== How to check the printer queues and how to remove a printing job====== | ====== How to check the printer queues and how to remove a printing job====== | ||
- | [color=purple][size=15] | + | \\ |
- | At the moment is not possible to remove the printing jobs sent from laptops.[/size][/color]\\ | + | **<color Maroon>At the moment is not possible to remove the printing jobs sent from laptops. |
+ | </color>**\\ | ||
+ | \\ | ||
+ | **<color purple > | ||
+ | NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING, paper could get stuck inside.</color>**\\ | ||
---- | ---- | ||
\\ | \\ | ||
Nobody is perfect, anyone can print a wrong file or a file which makes the printer go crazy.\\ | Nobody is perfect, anyone can print a wrong file or a file which makes the printer go crazy.\\ | ||
- | You can monitor the status or delete (if it necessary) your printing job using the following spooler web page: __**http://spooler.sissa.it**__ \\ | + | You can monitor the status or delete (if necessary) your printing job using the following spooler web page: **https://printers.sissa.it** \\ |
\\ | \\ | ||
- | In the //**Jobs**// page **http://spooler.sissa.it:631/jobs/** you can see all active jobs in all our network printer queues. \\ | + | In the //**Jobs**// page **http://localhost:631/jobs/** you will see all active jobs in all our network printer queues. \\ |
{{ja1.jpg?600x350|An example of a Jobs page ...}}\\ | {{ja1.jpg?600x350|An example of a Jobs page ...}}\\ | ||
\\ | \\ | ||
\\ | \\ | ||
- | To see the active jobs of a specific network printer queue: | + | ==== To see the active jobs of a specific network printer queue: ==== |
- | * --> 1) insert in the **//Search in Jobs://** field the printer queue name (for example **pst**) where you have sent your job | + | |
- | * --> 2) and then click on//** Search**//. | + | * **1)** insert in the **Search in Jobs:** field the //**printer queue name**// (for example //pst//) where you have sent your job |
+ | * **2)** and then click on ** Search**. | ||
{{j2.jpg|You can select a specific queue ...}}\\ | {{j2.jpg|You can select a specific queue ...}}\\ | ||
- | The spooler give you some information like: | + | The spooler gives you the following information: |
ID Name User Size Pages State Control | ID Name User Size Pages State Control | ||
\\ | \\ | ||
\\ | \\ | ||
- | To remove your job from the queue:\\ | + | |
- | in the //Control// column of the active printing jobs, you will able to see some buttons.\\ | + | ==== To remove your job from the queue: ==== |
- | To remove your job from the queue, click on **Cancel Job** button (on the line of your printing job).\\ | + | |
+ | In the //Control// column of the active printing jobs, you will able to see some buttons.\\ | ||
+ | To remove your job from the queue, click the **Cancel Job** button (on the line of your printing job).\\ | ||
{{j3.jpg| Click on Cancel Job to remove one of your printing jobs.}}\\ | {{j3.jpg| Click on Cancel Job to remove one of your printing jobs.}}\\ | ||
\\ | \\ | ||
---- | ---- | ||
---- | ---- | ||
- | If the printer prints "crazy" pages, it has to print all pages in its memory. \\ | + | If the printer prints " crazy " pages, it has to print all pages in its memory. \\ |
- | **DO NOT SWITCH OFF any PRINTER while it is printing. **__**If helpdesk staff is present ask their help.**__ | + | **DO NOT SWITCH OFF any PRINTER while it is printing. If helpdesk staff are present ask their help.** |
---- | ---- | ||
==== During the weekend ==== | ==== During the weekend ==== | ||
- | During the weekend or when the helpdesk staff is not present, | + | During the weekend or when the helpdesk staff are not present |
and if there are no other solutions (other printers work normally for example),\\ | and if there are no other solutions (other printers work normally for example),\\ | ||
- | * 1) if a job has been removed from the queue (otherwise the spooler try to send it again); | + | * **1)** if a job has been removed from the queue (if it has not been removed the spooler tries to send it again); |
- | * 2) but the the printer is "blocked" due to the content of the job in its memory; | + | * **2)** but the the printer is " blocked " due to the content of the job in its memory; |
you can try to switch off the printer and after a minute, switch it on again.\\ | you can try to switch off the printer and after a minute, switch it on again.\\ | ||
**<color purple > | **<color purple > | ||
- | NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING.</color>**\\ | + | NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING, paper could get stuck inside.</color>**\\ |