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printing:removejob-gut [2009/07/09 09:21] marina |
printing:removejob-gut [2021/01/13 14:08] (current) ritossa |
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| ====== How to check the printer queues and how to remove a printing job====== | ====== How to check the printer queues and how to remove a printing job====== | ||
| - | <note w> | + | \\ |
| - | We have just changed the spooler-printer server.\\ | + | **<color Maroon>At the moment is not possible to remove the printing jobs sent from laptops. |
| - | We are changing the graphic settings, so the images with the examples could be different.\\ | + | </color>**\\ |
| - | We hope to give you the final images as soon as possible.\\ | + | \\ |
| - | + | **<color purple > | |
| - | </note> | + | NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING, paper could get stuck inside.</color>**\\ |
| - | [color=magenta][size=15] | + | |
| - | At the moment is not possible to remove the printing jobs sent from laptops.[/size][/color]\\ | + | |
| ---- | ---- | ||
| \\ | \\ | ||
| - | Nobody is perfect, anyone can print a wrong file or a file which can become crazy the printers.\\ | + | Nobody is perfect, anyone can print a wrong file or a file which makes the printer go crazy.\\ |
| - | You can monitor the status or delete (if it necessary) your printing job using the following spooler web page: __**http://spooler.sissa.it**__ \\ | + | You can monitor the status or delete (if necessary) your printing job using the following spooler web page: **https://printers.sissa.it** \\ |
| + | \\ | ||
| - | [color=blue][size=15] In the //**Jobs** page// you can see all active jobs in all our network printer queues. [/size][/color]\\ | + | In the //**Jobs**// page **http://localhost:631/jobs/** you will see all active jobs in all our network printer queues. \\ |
| - | {{j1.jpg?600x350|An example of a Jobs page ...}}\\ | + | {{ja1.jpg?600x350|An example of a Jobs page ...}}\\ |
| \\ | \\ | ||
| \\ | \\ | ||
| - | **To see the active jobs of a specific network printer queue**: | + | ==== To see the active jobs of a specific network printer queue: ==== |
| - | * --> 1) insert in the **//Search in Jobs://** field the printer queue name (for example **pst**) where you have sent your job | + | |
| - | * --> 2) and then click on//** Search**//. | + | * **1)** insert in the **Search in Jobs:** field the //**printer queue name**// (for example //pst//) where you have sent your job |
| + | * **2)** and then click on ** Search**. | ||
| {{j2.jpg|You can select a specific queue ...}}\\ | {{j2.jpg|You can select a specific queue ...}}\\ | ||
| - | The spooler give you some information like: | + | The spooler gives you the following information: |
| ID Name User Size Pages State Control | ID Name User Size Pages State Control | ||
| \\ | \\ | ||
| \\ | \\ | ||
| - | [color=blue][size=15]To remove your job from the queue:[/size][/color]\\ | + | |
| - | in the //Control// column of the active printing jobs, you will able to see some buttons.\\ | + | ==== To remove your job from the queue: ==== |
| - | To remove your job from the queue, click on **Cancel Job** button (on the line of your printing job).\\ | + | |
| + | In the //Control// column of the active printing jobs, you will able to see some buttons.\\ | ||
| + | To remove your job from the queue, click the **Cancel Job** button (on the line of your printing job).\\ | ||
| {{j3.jpg| Click on Cancel Job to remove one of your printing jobs.}}\\ | {{j3.jpg| Click on Cancel Job to remove one of your printing jobs.}}\\ | ||
| \\ | \\ | ||
| ---- | ---- | ||
| ---- | ---- | ||
| - | If the printer prints "crazy" pages, it have to print all pages in its memory. \\ | + | If the printer prints " crazy " pages, it has to print all pages in its memory. \\ |
| - | **DO NOT SWITCH OFF THE PRINTER. **__**If helpdesk staff is present ask their help.**__ | + | **DO NOT SWITCH OFF any PRINTER while it is printing. If helpdesk staff are present ask their help.** |
| ---- | ---- | ||
| + | ==== During the weekend ==== | ||
| - | **<color MediumVioletRed > | + | |
| - | During the weekend or when the helpdesk staff is not present,</color>**\\ | + | During the weekend or when the helpdesk staff are not present |
| and if there are no other solutions (other printers work normally for example),\\ | and if there are no other solutions (other printers work normally for example),\\ | ||
| - | <color MediumVioletRed > | + | |
| - | * if a job has been removed from the queue </color>(otherwise the spooler try to send it again),\\ | + | * **1)** if a job has been removed from the queue (if it has not been removed the spooler tries to send it again); |
| - | <color MediumVioletRed > | + | * **2)** but the the printer is " blocked " due to the content of the job in its memory; |
| - | * but the the printer is "blocked" due to the content of the job in its memory, </color> | + | |
| - | <color MediumVioletRed > | + | you can try to switch off the printer and after a minute, switch it on again.\\ |
| - | you can try to switch off the printer.</color>\\ | + | **<color purple > |
| - | **<color MediumVioletRed > | + | NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING, paper could get stuck inside.</color>**\\ |
| - | NEVER SWITCH OFF THE PRINTER WHEN IT IS PRINTING.</color>**\\ | + | |