E-Mail Clients Setup Guidelines

The old procmail is now disabled!!!

You can ONLY use SISSA WEBMAIL interfaces to manage:

  • forward;
  • spam filters;
  • general filter rules.

More information on the e-mail filters page

Every incoming e-mail is filtered by some e-mail filter rules (spam, vacation, forward, filters, personal filter rules). You can manage them using SISSA webmail service (Horde or Roundcube) ONLY.
All e-mail clients (alpine, thunderbird, etc.) filter rules work after the rules managed through webmail service, so any e-mail client can not overwrite or overtake the rules fixed/managed through webmail service.

Please note: the settings defined using Horde are not exportable to Roundcube and viceversa.
After defining a rule through webmail service, this will be active until when you change or overwrite it. The activated filters are the ones which have been saved for last.

  • Setting/modifying a configuration (filters too) using Roundcube will overwrite Horde rules and viceversa. To avoid any problem, to modify/enable/disable your e-mail filter rules use always the same webmail service. NOT BOTH!! For example: you have NOT to set forward and vacation with Horde and then spam filter settings with Roundcube… or viceversa.
  • You can read/send/manage your e-mails using Roundcube, and use the filter settings set through Horde without any problem.

warning! Some e-mail folders are created during the account creation: Drafts, Junk, Sent, Trash. Please do not delete, rename or change anything related to these e-mail folders, otherwise the antispam filter and other e-mail functions could not work correctly using alpine or webmail.

2011/08/30 12:41 · Marina Picek

WEBMAIL FILTER RULE ORDER: you can change the order of your filters rules clicking on the arrows on the right of each filter name. We kindly suggest to keep your Spam Filter rule on the first position.

2011/08/30 12:26 · Marina Picek


Here you can find some brief guidelines about setting your e-mail clients.

To use SISSA e-mail services using Outlook Express, please read the instructions on the page:
SISSA e-mail services using Outlook Express


To use SISSA e-mail services using Evolution Mail, please read the instructions on the page:
SISSA e-mail services using Evolution Mail


To use SISSA e-mail services using Mail on Mac (leopard), please read the instructions on the page:
SISSA e-mail services using Mail on Mac (leopard)


Alpine will be forced to read e-mail using IMAP. So the first time alpine will ask you your SISSA username and your SISSA password and if you wish to “ Preserve password on DISK for next login? ”
Answer “ Y ” if you want to save it (encrypted) so you will not have to enter your password anymore using alpine. Your password, encrypted, will be put in the file .pine.pwd in your home directory.

To see the e-mails in a folder:

  • select the folder using the arrows (for example Sent );
  • type <ENTER>.

To see the contents of hierarchical folders:

  • select the folder using the arrows (for example pippo[.]);
  • type “ > ” (and NOT <ENTER> !!!);
  • then you can see the e-mails inside it and its sub-folders names.

To return to a higher level folder press the “ < ” key.

To create new folders:

  • type “ L ” (ListFldrs) then type “ a ” (add);
  • alpine will ask you the new_foldername.

If you now want a new sub-folder inside an existing folder (for example pluto), you have to type pluto.newsubfoldername

Do not try to move a lot of e-mails (or a folder or a subfolder) using alpine, because you can move one e-mail at a time.
We suggest to use a grafic e-mail client (such as thuderbird, mozilla-mail….it depends on the software installed in your pc).
Using drag&drop (with the mouse) you can move the selected subfolder where do you prefer and it easy to move a group of selected mails in another place.

To display/hide the complete header

To display/hide the complete header of an e-mail press “ h ”.



If you use thunderbird for the first time, please follow the instructions on the following pages depending on your Thunderbird version:
How to configure Thunderbird 17.x to use SISSA e-mail services

How to configure Thunderbird 10.x to use SISSA e-mail services

How to configure Thunderbird 1.5.x & 2.x to use SISSA e-mail services

If you have already used thunderbird

If you have already used thunderbird, please check the setting:

Go to the menu: Account Settings –> Server Settings

  • (IMAP) Server Name: has to contain imap.sissa.it
  • enable the secure SSL connection (if you want to use port 993) or TLS connection (if you want to use port 143).

As outgoing SMTP server, go to the menu: Account Settings –> Outgoing Server SMTP:

  • (SMTP) Server Name: has to contain smtp.sissa.it
  • Fill the Port field with 587 or 465
  • check the box Use Name and Password, and fill the fields with your SISSA username
  • enable Use secure connection with TLS (if you want to use port 587) or SSL (if you want to use port 465).

If you need more information about how to check the setting and how to change it,
you can read the pages:

How to complete Thunderbird configuration on (your O.S) and using Thunderbird (1.5.x & 2.x).

Upgrading thunderbird version, some configuration could be involuntarily and automatically modified. We suggest you to check your account settings parameters. Please give a look at the page Check your Thunderbird configuration (v. 10.x - examples on Linux o.s.)

To know which is the path of your local e-mail folders

If you wish to check the path of your e-mail local folders, because (some examples):

  • you need to copy them on a CD later or
  • you want to be sure that they are saved in a useful area (not /scratch) on your laptop or in a subdirectory of your home directory:

Go to the menu: Account Settings –> Local folders –> Local directory:………….


Note about Mozilla: The settings are the same as in thunderbird, for the IMAP and SMTP servers.

To display the complete header of an e-mail, open the message and then select from the menu View –> Headers –> All.



This website uses cookies for visitor traffic analysis. By using the website, you agree with storing the cookies on your computer.More information